SHIPPING & RETURN
DELIVERY
We will endeavour to deliver all products you have ordered within seven (7) days after receiving payment from you, or within such other period indicated at the time you place your order. All products purchased from the the site are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email. If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.
Depending on your delivery address, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. The shipper will contact you to collect any such additional charges, which must be borne by you. You should note that customs policies vary widely from country to country. The Uncomfortables recommends that each customer contacts their local customs office for further information.
RETURN / REFUND
At The Uncomfortables, we want you to be satisfied with your art purchase. If you change your mind, you can return items within 7 days of receipt for a full refund of the item price. To qualify for a return or exchange, artwork and products must be in their original condition, unused, and kept in all original packaging. A valid receipt or proof of purchase is required for all transactions. Please note that once the 7 days window has passed, we are unable to process refunds or exchanges.
To initiate a return, please email our team for detailed instructions. We reserve the right to decline returns that do not meet these standards; in such cases, the items may be sent back to you at your expense. Once we receive your return and verify its condition, your refund will be issued to your original payment method. Please allow up to 30 days for this process to be completed. Your statutory rights remain unaffected by this policy.
Customers are responsible for the costs associated with return shipping, which are non-refundable. If a refund is issued, the original shipping fees will be excluded from the total. For exchanges, delivery times for your new piece may vary based on your location. Approved refunds are processed promptly, typically within 14 days of us receiving the item or receiving proof of shipment.